Professional and Technical Review Advisor

Job Title: Professional and Technical Review Advisor

Location: Bracknell/ Hybrid

Department: Education

Working Hours: Full Time, 36 hours per week

Contract Type: Permanent

About Us

Do you want to work for a global professional membership organisation where you will be able to see the tangible impact of your work on the world, we all live in? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), and we are at the heart of a management career in construction.

We are the world's largest and most influential professional body for construction management and leadership, and our members work worldwide in the development, conservation and improvement of the built environment. Perhaps most importantly, we are tasked with promoting good practice within our industry to improve quality of life for every one of us.

About the Role

We’re looking for a Professional and Technical Review Advisor to provide the delivery of a high level of customer service to members and potential members applying for the chartered and technical membership.

Key Responsibilities will include:

• Co-ordinating an end-to-end professional review process, ensuring that an excellent level of customer service, support and guidance is always provided to our members, assessors and verifiers.
• Acting as a key point of contact for professional and technical review queries, you will provide support and advice where necessary on the criteria for professional review and individual members’ readiness to commence the process.
• Liaising with regional and international colleagues to ensure consistent advice is provided, you will follow up enquiries and expressions of interest to encourage professional review applications and attend events and workshops to promote CIOB membership.
• Acting as a designated point of contact for assigned applicants; overseeing their application from beginning to end and ensuring a consistent, high-quality experience is delivered throughout.
• Reviewing applications against set criteria and advise potential members of any necessary changes to be made to their submission.

About You

The ideal candidate will have the following skills and experience:

• Be confident, well-mannered and can deal with members and potential members at varying levels of seniority in person, in writing and over the phone.
• Be an organised individual who can work to targets and deadlines in what can sometimes be a pressurised environment.
• Have excellent written and verbal communication skills, attention to detail and the ability to analyse written reports and applications.
• Have strong administration and IT skills, and some experience of working with a CRM.
• Previous experience of working in a membership environment would be of distinct advantage, however this is not essential.

Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.

We’ll offer you a competitive salary and a fantastic range of benefits, which include:

• 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off and Christmas closure
• A private pension scheme with employer contributions, plus free pension advice with our benefit advisors
• Learning and development opportunities to support your career development
• Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
• Enhanced family friendly policies
• Life Assurance
• Access to resources, tools and services to support your wellbeing including an employee assistance programme and mental health first aiders at work
• Volunteering policy
• Peer recognition scheme
• Disability committed employer and EDI committed- As reflected in our values and competency framework, it is our ethos to respect and value people’s differences, to help everyone achieve more at work as well as a good work life balance. We want employees to recognise the value that difference, and an inclusive mindset brings to interactions with others.

We are proud to say that we hold a Gold Investors in People Award – which we really hope will show you our commitment to you as an employer.

How to apply?

To read more about the role, you can download our job description on this page. If you would like any further information, or to apply for this role please submit a full CV and covering letter by email on [email protected].

Please note that we may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.