Education Administrator

Job title: Education Administrator
Location: Bracknell/Hybrid
Department: Education
Working hours: Part time, 22 hours per week
Contract Type: Fixed Term contract until 30th June 2025

About us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB) and everything we do improves the quality of life for those using and creating the built environment.

About the role

As Education Administrator, you will be responsible for providing administrative support for the Head of Qualifications, the Quality Co-ordinator and the Education team in implementing the quality procedures for regulated qualifications to ensure the highest quality standards are maintained.

Key responsibilities will include:

• Co-ordinating and administering the issue of certificates following regulatory requirements and our client's procedures
• Carrying out registration for the regulated qualifications in line with service-level agreements and procedures
• Responding to and escalating appropriate enquiries from centres and students
• Co-ordinating mailings of marketing information
• Creating, processing, recording and monitoring invoices to centres and customers to ensure timely payments
• Creating and maintaining records of registrations, certifications and certificate re-issues to ensure compliance with the requirements of the qualifications regulators
• Providing accurate quarterly reports on registration and certifications to the regulators
• Monitoring and ensuring the accuracy of information from approved centres of regulated qualifications
• Maintaining the department's stationery supplies
• Supporting the Quality Co-ordinator with meeting administration as required
• Providing inter-directorate administrative support as required

About You

The ideal candidate will hold the following skills and experience:

• Excellent customer service and administrative skills with the ability to handle queries effectively and maintain effective working relationships at all levels
• Excellent communication skills in both written and spoken English
• Outstanding organisational and teamwork skills with the ability to work collaboratively under pressure and prioritise a busy workload
• Strong attention to detail with the ability to create, develop and maintain accurate records
• Strong IT skills, including the use of Virtual Learning Environments, spreadsheets, work documents and databases, with the willingness to learn new packages as required
• Working with sensitive and confidential data in line with GDPR
• Administering qualifications in a regulated environment would be desirable, with a willingness to acquire knowledge of the sectors and take responsibility for personal development

• Self-motivated with a positive attitude and the ability to use initiative to solve problems and manage workload

   

Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.

We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and we’ll make sure that you’re constantly learning throughout your time with us. We hold a Gold Investors in People Award – which we really hope will show you our commitment to you as an employer.

How Do I Apply?

To read more about the role, you can download our job description on this page.

If you would like any further information or to apply for this role, please submit a full CV and covering letter by email on [email protected] .

Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.