Apprenticeship End-Point Assessment Coordinator

Job Title: Apprenticeship End-Point Assessment Coordinator

Location: Bracknell/ Hybrid

Department: Education

Working Hours: Full Time, 36 hours per week

Contract Type: 4 Months FTC

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere. If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

About the Role

As an Apprenticeship End Point Assessment Coordinator, you will use your customer service and administrative skills to coordinate end point assessment (EPA) service while keeping to our client’s standards. This role also coordinates and provides support to the head of Apprenticeships ensuring that the highest standards are maintained in the delivery of EPA services and compliance with the conditions for being the registerer of End-Point Assessment Organisations (EPAOs).

Key Responsibilities will include:

• Acting as a key point of contact for potential external stakeholders through a range of communication channels (e.g., emails, phones, etc) providing support, advice, and guidance
• Following up on any enquiries and expressions of interest to encourage EPA agreement with potential Apprenticeship partners
• Effectively managing EPA end-to-end process from apprentice registrations to certifications, whilst providing an excellent customer service
• Attending business development and marketing events when required to promote EPA services and providing advice and guidance to existing and new business
• Ensuring accurate and up-to-date records are kept, effectively using the EPA management system
• Collaborating and monitoring feedback from employers, training providers, and apprentices at the end of the EPA process
• Producing management information reports and submitting data to regulators to enable effective performance management.

About You

The ideal candidate will hold the followings skills and/ or experience:

• Excellent written and verbal communication skills; able to demonstrate communication with diverse stakeholders to deliver customer service externally/ internally
• Administrative skills and ability to work on own initiative, organising and prioritising own workload, and ability to work with deadlines in sometimes pressurised environment
• Demonstrable excellent customer service skills and the ability to build and maintain strong working relations at various levels of seniority
• Knowledge of systems and processes used in customer service or office environment
• Previous experience of working within a membership or awarding organisations, or educational environment is desirable but not essential.

Why Work for Us?

We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here’s what you can expect:

• A Competitive Salary
• Generous Benefits Package:
  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
  • Private pension scheme with employer contributions and free pension advice.
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
  • Enhanced family-friendly policies and life assurance.
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
• Development Opportunities: Learning and development tailored to your career growth.
• Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
• Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.

How Do I Apply?

To read more about the role, you can download our job description on this page.

To apply for this role please submit a full CV and covering letter by email on [email protected].

The CIOB is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to an Enhanced DBS Disclosure.

Please note: We may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.