Championing consumers: the role of the New Homes Ombudsman
This week James Brokenshire, the Secretary of State for Housing, Communities and Local Government, has announced that a New Homes Ombudsman is to be created. He said this will ‘champion homebuyers, protect their interests and hold developers to account’. Importantly, the new homes ombudsman will be enshrined in statute, with legislation requiring all ‘new developers’ to belong to this new ombudsman.